Majority of operations outsourced, own personnel small

The majority of the 220 staff members of Suomi Mutual were employed by foreign subsidiaries. In Finland, the company has outsourced most of the management of its insurance and investment portfolios. Operations have been mainly outsourced to the OP Group, which bought Suomi Mutual's long-term cooperation partner Pohjola in autumn 2005. Suomi Mutual's customers have their own service contacts in the OP Group: 010 253 6110 (Finnish) and 010 253 6111 (Swedish). The Pohjola branches also provide services for them.

Suomi Mutual's own staff forms a small unit of experts, who are responsible for essential core operations. The staff is responsible, for example, for strategic steering, decision-making, and monitoring of outsourced operations to ensure that financial and qualitative targets are achieved in both business operations and customer service.